cannboys's Journal, 15 April 2020

What? The 'Contact Us'? What a novel concept. Ok, being sarcastic. 

Yeah it’s such an obvious thing eh Lzenn? Finally we got the buy-in to do it as an integral part of the app. Chris it’s currently available to 50% of customers around the world. Provided you have version 8.6 installed, you will at least be in the pool of people who might see it. All things going well we’ll be at 100% next week. 

I don’t have that in my settings 🤔 

👍 I’ll be waiting! 

Great stuff! I have it - in South Africa. Thanks Cannboys! 

I don’t use the data base for my food anymore. Has been very wrong on many foods Lots of anomalies and so many foods not on here. I use this for the support and community which is great 👍 

If you have access to the Contact Us feature, let us know what foods are wrong. There are some in the office who belief with religious fervour that our food data is correct, and some that “have questions”. The more these things get visibility the sooner they’ll be addressed. We’re also going to soon be releasing some tools that will make it much easier to submit updates to food data (version 8.7) 

Great to know. Thanks cannboys👍 

No sorry. Don’t have the contact Us thingy 🙄 That’s ok. There’s so many apps for calories it’s not funny. 

I don’t have I tour guides 

Whoo❣️ Can we have a block member function too pretty please? 

Or should I use the “contact us” function to make that request? 🙃🙃🙃 

Moopie - if you have Contact Us, use that, as it helps us rank all the requests for better visibility of need across all countries. As an FYI tho, community controls like block/mute others are a way off. Right now we’re trying to build momentum behind some longer term coaching capabilities. Community & support networks might come after that. 

We’re holding off increasing visibility above 50% of users for awhile, as we saw a massive jump in messages when we stepped up to current levels. We’re now at capacity for the customer service team (we lost a team member just as we all went into remote working mode). 

I'm with Moopie321 on a block feature, please❣ 

I'm fairly new to FS and thinking about disengaging after noticing a large number of members using the app as their personal private journals. 

@acomandr you can stem that to a degree by setting your newsfeed to only show people you’re following (or even just yourself). That way you only see content from people you’re interested in. 

Mahalo, Ben...I did figure that out but the default is set to "Featured" so just a couple extra clicks to get there. 

Ben, I already have it set to “following only” and even took steps to minimize whom I follow. The problem is still there. I submitted the report so maybe the FS admins can see what I’m referring to. I, like acomandr, am seriously contemplating leaving FS because of this issue. Thanks for implementing a way for us to reach FS on the app.  

Yes,,,! If click the “following” feature, why do I see people other than who I am following? Just seems logical that is all I’d see under that setting OR??? Thanks for your efforts Cannboy! Great app!