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I am no longer able to upload my daily food diary photo to Fatsecret. Anyone else having a problem?
I hope I have not been blocked because I posted photos of the low salt soy sauce I found in stores
Diet Calendar Entries for 15 July 2022:
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1036 kcal
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Fat: 38.01g | Prot: 55.19g | Carb: 120.50g.
Breakfast: Dempster's Ancient Grains with Quinoa Bread, Armstrong Old Cheddar Cheese, Decaffeinated Coffee (made From Ground), Tap Water, PROTEIN_FISH_Tuna salad w cucumber & cottage cheese _Deelbee. Lunch: SOUP_ Meatball Black Bean, Cabbage & Mixed Veggie Soup_ Deelbee. Dinner: No Name Frozen Mixed Vegetables, White Rice, Janes Pub Style Chicken Strips, Tap Water. Snacks/Other: Kirkland Signature Men 50+ Multivitamin & Minerals, Purdue Pharma Senokot-S - Natural Senna Laxative Plus Stool Softener, Kirkland Signature Vitamin D3 (25Mcg / 1000 IU), Tap Water, Honey Mustard Dressing, Compliments Low Sodium Soy Sauce, Broghies Popped Grains-Wheat Broghies, Armstrong Old Cheddar Cheese, PROTEIN_FISH_Tuna salad w cucumber & cottage cheese _Deelbee. more...
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6294 kcal
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Activities & Exercise:
Pedalling - 45 minutes, Fitbit-2770steps - 2 hours, Resting - 14 hours and 40 minutes, Sleeping - 6 hours and 35 minutes. more...
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 Comments
having the same issue, since yesterday. it's not just you
16 Jul 22 by member: Pixxxxx
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The error message reads: "Invalid file type. Try again."
16 Jul 22 by member: deelbee
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I heard of others having this issue
16 Jul 22 by member: cindylynnwho
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Can’t add photos, not able to accept a follow request. Saw it in my email but not in the app. It’s definitely acting up.
16 Jul 22 by member: Cidalia1173
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OMFG I've been constantly trying like a crazy person.
I've sent their contact support a few emails on this issue. I'm glad it's not just me now.. As I usually don't participate in this community stuff.
It started on the 14th randomly near dinner time for me. Hoping they get this resolved.
16 Jul 22 by member: TofuTO
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Yea I’m having the same error too, guess it’s a glitch
16 Jul 22 by member: Streetfighterdimples
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Still not able to upload a photo. May not get response from FS support till after the week-end. I am from Canada and login to the www.fatsecret.ca Canadian site. Those who have commented or are having issues, are we all from Canada? Or is it random from all countries?
17 Jul 22 by member: deelbee
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17 Jul 22 by member: Sophie0406
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Still not able to upload a photo. Also from Canada
17 Jul 22 by member: Pixxxxx
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I'm Canadian also, so it may be its a regional issue?
I still see others able to post theirs photos.
17 Jul 22 by member: TofuTO
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I’m in Florida and can’t post pics. I see many people from us not able to post pics
17 Jul 22 by member: cindylynnwho
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I can't save my journal entries. I get 403 Forbidden
17 Jul 22 by member: Charades Ashanti
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On 2022-07-17 5:46 p.m., FatSecret Customer Service wrote:
Hi deelbee,
Many thanks for contacting us and sorry for the inconvenience.
This issue has been resolved. Please log out and log back in from your account or uninstall and reinstall the app to refresh your data and everything should be working as usual.
Should you encounter any further problem, let us know.
We greatly appreciate your patience and wish you well.
The FatSecret Team
18 Jul 22 by member: deelbee
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I logged out on both computer and cell phone. Cleared all browser history and cookies on Google Chrome. Logged back in. Still cannot upload photos.
18 Jul 22 by member: deelbee
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I hope this get resolved for you, everything seems to be back to normal on the App for me now. No idea about the website though.
18 Jul 22 by member: TofuTO
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Able to post pics again as of this morning.
19 Jul 22 by member: Pixxxxx
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All fixed by midnight on Monday, for me. 😊 I realized how vitally important the photos are to me. Photos help to make an effort to eat balanced meals. I also need the visual accountability at the end of each day to be absolutely honest about what I have consumed.
19 Jul 22 by member: deelbee
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