jsfantome's Journal, 03 January 2012

Oh that is just wrong...they always have that info in the fine print where you have to have a magnifying glass to read...They are not worth for sure...So sorry...and you were in such a good mood earlier...:O( 

How awful! And it was $100, too??!! Might try going into Lowe's and asking for a manager who would be (hopefully) more interested in keeping a customer, although they'd probably require that the $100 be used in their store. Wonder if there's any way Visa would restore the amount? Even for a small restoration fee, it would be worth it. With all the requirements and restrictions on rebates, they're actually becoming a deterrent to purchasing the item with a rebate! But I, too, would've had a really hard time passing up a $100 rebate along with a good price overall! 

I hate scams like that! It seems that all businesses pull stunts like this in one way or another. Thanks for sharing though-think of it this way- you may have saved a reader the same frustration.  

What!!! You must be so p****d off... Not surprised you needed a rant 

Oh, Paula...I am sooo sorry...wasn't that what you used to order your Fitbit? :( I would pitch a hissy fit and tell them I was going to make sure every single person I mentor online (and that's a lot) knows how these companies handle customer service. That is why I was so pleased with Fitbits customer service. Hugs, my friend!  

Stef - it IS because of the quality of 'customer service' from Fitbit..that I made the decision to go for it!!! While in the ordering process, I went to put in the 'expiration date' on the credit card, and that's when I realized it said 07/11. AAAGGGHHH! Hubby said he wanted me to have it, so he said go ahead and order it on our regular credit card...so I did! ;) But that is the HOW I got to the start of this. Had several more conversations yesterday...a manager from Lowes called me back... they did nothing. Not even a store credit or a gift card to replace it, ... NOTHING! just 'sorry'...nothing we can do! I told them - Never again! And for those of you who know me, :) ... you know that means NEVER AGAIN will I shop at Lowe's or buy a Samsung product. I would much rather pay even $100 more to a locally owned Mom and Pop's store...than to give them my business or dollars again. They obviously don't care about our business to begin with. So - ok, my bad for not realizing this thing had an expiration date and when it was...but lessoned learned! CAN'T WAIT FOR MY FITBIT THOUGH!!! Hope it comes before the end of the week!!!