fatsecret provides a comprehensive, telehealth-delivered weight loss program that focuses on sustained, individualised results. Our model is based on an integrated, evidence-based approach to medical and lifestyle support, adhering to national guidelines for obesity management, including those from the Royal Australian College of General Practitioners (RACGP) and Obesity Australia.

Our care team consists of Australian Health Practitioner Regulation Agency (AHPRA) registered General Practitioners (GPs) and Dietitians, working collaboratively to ensure seamless, patient-centred care.Our GPs are committed to maintaining high standards of medication safety, utilizing secure e-prescribing systems and conducting rigorous therapeutic monitoring for all patients.

• GPs provide medical oversight, comprehensive virtual consultations, patient eligibility screening, assessment (including patient-provided measurements), pathology referrals, and pharmacotherapy management of TGA-approved obesity management medications, where appropriate.
• Dietitians deliver essential nutritional education and counselling, personalized dietary advice, tailored physical activity advice, and behavioural coaching to address emotional and lifestyle challenges.

We also incorporate digital health tools, including the fatsecret app and secure telehealth platforms (Coviu), for remote monitoring and real-time patient data to support ongoing adjustments and improved health outcomes.

The fatsecret clinic is committed to continuous  quality improvement  and is a registered client with Quality Innovation Performance (QIP).   Our commitment to quality and safety  is overseen by the dedicated Quality, Safety and Clinical Governance Committee.Furthermore, we ensure that 100% of our clinical staff maintain current AHPRA registration and professional indemnity insurance, and we are dedicated to a culture of open disclosure and continuous learning from all clinical incidents.

Our service is offered as a Subscription Based Program. Please email us at clinic@fatsecret.com or check our website https://www.fatsecret.com/au/weight-loss-clinic/medical-weight-loss-program for full details on fees, billing procedures, and financial transparency.

All consumers have the right to safe and high-quality health care. The Australian Charter of Healthcare Rights describes what you can expect when receiving care.

• For further information, please visit the Australian Commission on Safety and Quality in Health Care website.
• We require all patients to provide accurate health information and adhere to their individual treatment plan.
• Health Literacy and Cultural Safety: We are committed to providing health information in a clear, culturally appropriate, and easily understandable format to help you navigate your care. We strive to maintain a culturally safe environment that recognizes and respects the diverse backgrounds, beliefs, and practices of all our patients.

To support all members of our community, we are committed to providing safe and effective care to Culturally and Linguistically Diverse (CALD) patients.

• Professional Interpreter Services: We ensure that professional, qualified interpreter services are available free of charge for all consultations when a patient's primary language is not English. This includes access to the Translating and Interpreting Service (TIS).
• AUSLAN: Interpreting services are also available for patients who are Deaf or hard of hearing via AUSLAN.
• Language Support: Our practice can access support in over 25 languages via our mobile access.
• Commitment to Accuracy: To protect your confidentiality and ensure accurate information, we require the use of professional interpreters instead of family members or friends for complex medical discussions.

All patient information collected by fatsecret is private and confidential and protected in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to safeguarding your sensitive health information.

• Privacy Policy: Please refer to our fatsecret Privacy Policy Collection Notice for detailed information on how your data is collected, stored, and used.
• Secure Telehealth: We use secure, end-to-end encrypted platforms like Coviu for video consultations, which is Privacy Act 1988  compliant, ISO 27001 certified, and HIPAA compliant.