Glen, I've heard about it for knees but not for necks, will have to check that out. doobrie, hope yours is easy. I didn't make discs after upgrading to windows 10 when it was first avail. one of the guys @ work is a computer whiz so will check with him. It's saying it cannot locate a bootable devise. no clue. if it's too expensive may mean anew one and see if photos can be transferred.