Diet History and Exercise History GONE??

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meeshi

Joined: Aug 10
Posts: 17

      quote  
Posted: 31 Aug 2010, 11:02
All of my diet and exercise history have disappeared! It was there yesterday! Has anybody else had this problem?
The will of GOD will never take you where the GRACE of GOD will not protect you!

Jdwimsett

Joined: Aug 10
Posts: 1

      quote  
Posted: 31 Aug 2010, 11:18
All of mine is still available... Are you looking online or via a smartphone? If your signal strength is low on your phone the data might not show up.
meeshi

Joined: Aug 10
Posts: 17

      quote  
Posted: 31 Aug 2010, 14:53
I am looking online! I synced my phone and I think it wiped everything out!
The will of GOD will never take you where the GRACE of GOD will not protect you!

Saralyn

Joined: Mar 10
Posts: 70

      quote  
Posted: 31 Aug 2010, 14:55
I think stuff might disappear if you "restart" your diet.
Challenges can be stepping stones or stumbling blocks, it's just a matter of how you view them.
karbear45

Joined: Mar 10
Posts: 323

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Posted: 01 Sep 2010, 09:29
When you restart your diet, the weight history "hides" (which you can find again) but I've never lost my diet calendar. I have no idea why you would have lost everything just by syncing your phone. that kind of defeats the purpose of syncing it.
~~Karbear45~~
meeshi

Joined: Aug 10
Posts: 17

      quote  
Posted: 01 Sep 2010, 13:35
Ok here is FS's reply back to me:
Many thanks for contacting us and sorry for the inconvenience.

Is it because you may have synced your account? At the time of syncing your account you should have been given an option on whether to keep the data on your app or from the website, so our apologies if it was not clear. We will look into data retrieval but it is unlikely to be possible, our apologies.
This should not happen again.

We are really sorry about this. We appreciate your patience and wish you
well.

The FatSecret team
The will of GOD will never take you where the GRACE of GOD will not protect you!





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