Blackberry app not working. HELP!

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so1969

Joined: Oct 09
Posts: 10

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Posted: 16 Oct 2009, 14:43
I have a Blackberry Bold and downloaded the app but it doesn't work. I keep getting "network connection failed" although I do have internet connection. I even changed the APN to internet.com and it still doesn't work. What else can I do?
"Failure is not an option"
bloey

Joined: Dec 09
Posts: 4

      quote  
Posted: 18 Dec 2009, 08:13
i have the same issue. if you have found a solution, may i please know what you did?

regards,
B.
zee921

Joined: Dec 09
Posts: 4

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Posted: 18 Dec 2009, 10:59
having same issue
Hook 'Em Horns!
imagnify

Joined: Nov 09
Posts: 1

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Posted: 18 Dec 2009, 12:28
Me too. Very frustrating...I have really come to depend on this app.
zee921

Joined: Dec 09
Posts: 4

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Posted: 18 Dec 2009, 14:35
Just got an email from fat secret - it stated they have fixed the problem by updating to version 1.3.1. They are just waiting for blackberry to make it abailable.
Hook 'Em Horns!
andrade

Joined: Jan 10
Posts: 1

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Posted: 04 Jan 2010, 11:25
I have version 1.3.1 and still have the problem... help
mberecek

Joined: Mar 07
Posts: 1

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Posted: 04 Jan 2010, 14:14
I'm having the same issue. I was able to get on it this am and now am receiving a message that I have to be connected to the internet via my blackberry, which I am. Help! Love the app.
WorldOfJohnb...

Joined: Nov 09
Posts: 3

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Posted: 07 Jan 2010, 19:25
I have a BB Storm 2 9550 and downloaded the latest version of the application. Disabled compatability and used it in landscape mode. Trying to Sync it gives me the "An unexpected error occured. Please try again later." I have tried disabling the Verizon cell connection and using my WiFi connection and still get the error. FatSecret told me to enter in APN settings but Verizon tells me they have no APN settings and even when I try to change the settings, it doesn't save for some reason. I am reaching out for some help!
JPL

Joined: Apr 10
Posts: 1

      quote  
Posted: 09 Apr 2010, 15:14
Got the BB Bold 9700 (rogers in Canada) same problem w/ msg "internet connection" ... looks like a great app, online it's great, but if it doesn't work on BB, then will go somewhere else, anyone know of another that syncs too?
dryheatwrite...

Joined: Aug 09
Posts: 63

      quote  
Posted: 15 Apr 2010, 10:40
My app worked just fine on my BB Tour until today - I can't get it to connect and get the Network Connection failed/unavailable. I've emailed the contact@fatsecret.com with the issue.
dryheatwriter
Female, 5'2" 35yo married
Start: 162 (8/2/09) Goal: 130
dryheatwrite...

Joined: Aug 09
Posts: 63

      quote  
Posted: 15 Apr 2010, 13:17
Woo hoo! BB App is back up and running. Must've been a server-side issue. To anyone who has issues (outside of the documented model-driven ones), first check that everything is set to Allow and then give it 24 hrs to see if the bug isn't you.
dryheatwriter
Female, 5'2" 35yo married
Start: 162 (8/2/09) Goal: 130
bluesky8130

Joined: Apr 10
Posts: 15

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Posted: 17 Apr 2010, 21:21
I am having problems with my Blackberry app as well. I started using it last weekend and all my progress is now gone and I cannot enter any information without getting an error message. Also, each category I search for food shows up empty. So frustrating
Jamesw77

Joined: Sep 10
Posts: 1

      quote  
Posted: 10 Mar 2011, 09:49
I am habeing the same issue on my storm 2.I love this app. I got the email about the update, followed the link, everything went down hill from there. Now my BlackBerry app would dose the exact same error as fatsecret app. What the heck is going on?! Anyone have a clue?
gefd28

Joined: Jan 11
Posts: 187

      quote  
Posted: 10 Mar 2011, 09:55
Vesion 1.6 for Blackberry was released today. It's available on Blackberry App World. There are also instructions on the App World page to fix some of what you have discussed.
worryfox

Joined: Mar 11
Posts: 4

      quote  
Posted: 10 Mar 2011, 10:29
I wouldn't recommend the 1.6 update if you currently have no problems with the app. It now has a large portion of the screen devoted to advertisements. It's very annoying.
gefd28

Joined: Jan 11
Posts: 187

      quote  
Posted: 10 Mar 2011, 10:43
I found it a little easier to read and I just ignored the mobile dating add at the bottom. I don't think it's that big, it's about the same size as the bottom menu bar on BB 6.xx.
worryfox

Joined: Mar 11
Posts: 4

      quote  
Posted: 10 Mar 2011, 11:14
I find it really distracting. I don't think I'd mind it as much if it wasn't so in-my-face. It scrolls with the page no matter what you're looking at, and the ad is the only thing that is in full colour so it really stands out.
That and its showing me ads for cupcakes! That's the last thing I need to see on an app for counting calories, haha.
I like all the other changes they made, though.
I'm trying to find a way to revert back to the previous version, or I'm even hoping they release one that costs money but is adfree. I'd be willing to pay for that.

If I haven't gotten used to it in a week or so, I'm sadly probably going to ditch it. It kind of sucks because I loved the ad-free app so much that I joined the site, it's the only reason I am here. Ohh well.
rvetrovec

Joined: Mar 11
Posts: 5

      quote  
Posted: 10 Mar 2011, 15:01
Hi

i can not find hot to put my login and password on blackberry app to sync with the web page

any help?

version 1.5.1

pd. app world don't show me the new update Sad

gefd28

Joined: Jan 11
Posts: 187

      quote  
Posted: 10 Mar 2011, 15:59
It's been too long since I've started mine. Try going to sync.
worryfox

Joined: Mar 11
Posts: 4

      quote  
Posted: 10 Mar 2011, 17:37
Yeah, all you do is go to Sync like gefd28 said. Its on the very first page, second option from the bottom. Just follow what it says from there.



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