Kim, you might try logging in through the UK or Aussie site. Sometimes, that would work for me when I was having the same issue. Your login info will be the same. I also submitted numerous error reports and they finally got it fixed in about 10 days. Hopefully it won't take that long for you, though. It is indeed very frustrating.
http://fatsecret.co.ukhttp://fatsecret.com.au
"This one step - choosing a goal and sticking to it - changes everything." - Scott Reed