Adding Photo to Food Description

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kitty-eared-...

Joined: Oct 11
Posts: 55

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Posted: 14 Apr 2013, 10:08
Just added a new food to the database and clicked the option to add a photo, which brought me to a different screen. On the new screen I clicked the option (again) to "add photo +". Doing so simply reloaded that page. I couldn't find any way to add the photo elsewhere.

Help?
jgilberAZ

Joined: Dec 10
Posts: 11

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Posted: 16 Nov 2013, 16:33
I have the same question. Did you ever get an answer?
kitty-eared-...

Joined: Oct 11
Posts: 55

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Posted: 17 Nov 2013, 14:32
nope Sad
Stb1990

Joined: Apr 14
Posts: 3

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Posted: 02 May 2014, 13:44
So, no one knows how to add a photo to a product? I can't, for whatever reason, achieve to do so -- after hitting the add a photo button.
kitty-eared-...

Joined: Oct 11
Posts: 55

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Posted: 02 May 2014, 14:42
The only way I've seen to do it is through the mobile app, but that can't be right.
Marsamver

Joined: Jan 12
Posts: 5

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Posted: 11 Sep 2014, 05:48
I've also tried to add a photo to foods I've added in Firefox and IE browsers. The option just doesn't work.
JKJ1961

Joined: May 11
Posts: 5

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Posted: 09 Jul 2015, 18:24
Still doesn't work.
mummydee

Joined: Feb 10
Posts: 2,876

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Posted: 09 Jul 2015, 20:51
I guess if the tech support didn't answer in 2013, they're not gonna answer now! Someone should scroll down to the bottom of the page and hit the 'contact' button and ask how to do this....??
If it is a plant, eat it, if it comes from a plant, don't!
myawethinTIC...

Joined: Sep 13
Posts: 252

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Posted: 09 Jul 2015, 21:13
Dont know if that would get a helpful response either. I have been in contact with them recently & it has been ongoing & the response has been they see no problem on there end could, I offer more detail? I respond with more detail asking if there is anything that can be done on EITHER end that WILL fix the problem. Its a merry go round,sad to say.
We can not become who we want to be by remaining who we are.
Action follows Thought. Focus on the Efforts & the Results will come.
OUR HABITS=OUR LIFE
JKJ1961

Joined: May 11
Posts: 5

      quote  
Posted: 10 Jul 2015, 11:43
I just used the contact link to let them know I was unable to submit a photo. I included the think to the submit a photo page as well as a link to this discussion.
JKJ1961

Joined: May 11
Posts: 5

      quote  
Posted: 13 Jul 2015, 09:02
I received a reply to the problem of uploading a photo. Here it is:

Hi JKJ1961,

Many thanks for contacting us and sorry for the inconvenience.

You're unable to add a photo to the product Augason Farms Long Grain Brown Rice as it is not an approved food in our database. Only on approved foods are you able to submit photos.

We appreciate your patience and wish you well.

The FatSecret team
kitty-eared-...

Joined: Oct 11
Posts: 55

      quote  
Posted: 13 Jul 2015, 17:29
JKJ1961 wrote:
I received a reply to the problem of uploading a photo. Here it is:

Hi JKJ1961,

Many thanks for contacting us and sorry for the inconvenience.

You're unable to add a photo to the product Augason Farms Long Grain Brown Rice as it is not an approved food in our database. Only on approved foods are you able to submit photos.

We appreciate your patience and wish you well.

The FatSecret team



"approved foods"? How are they defining "approved foods"?
JKJ1961

Joined: May 11
Posts: 5

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Posted: 13 Jul 2015, 19:48
I have no idea. I replied asking them that. We'll see if they answer.
JKJ1961

Joined: May 11
Posts: 5

      quote  
Posted: 17 Jul 2015, 08:23
Here is their answer:
"Approved foods are foods that can be found in our database by all users, through search. All users are able to create foods but they will not appear in the database for all users. These foods are often found through Google."



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