App not synchronising with website

previous topic · next topic
laura1976b

Joined: Jan 13
Posts: 3

      quote  
Posted: 14 Jan 2013, 14:51
Hi, can anyone help me I'm new to the website today but have been using the app for the last 4 days. I can't get the info I input on the website to come up on the app and vice versa. I tried deleting the app and downloading it from the website but it just forwarded me to an app for discount hotels!! I then uploaded the app again from the App Store and tried sync in the setting on the app but was told that it wasn't available at present . I would appreciate if anyone could help with this as I find the app much easier to use but the website has more info.
Thanks.
PLYoung

Joined: Jan 12
Posts: 1

      quote  
Posted: 14 Jan 2013, 15:01
You have to make sure you use the same account name and email address for the app and the website. It should sync automatically or sync when you hit the sync command in the settings menu. Also try going to the website logging into your account and then hit the refresh button on internet explorer.
erika2633

Joined: Nov 11
Posts: 811

      quote  
Posted: 14 Jan 2013, 15:02
I don't know what to tell you since my app is working fine and syncs well to the website. If you scroll all the way to the bottom of the page and click on "Contact" you can try to get some support from the FS team.


Someone who is busier than you is working out right now.
There will come a day when you can no longer do this. Today is not that day.
laura1976b

Joined: Jan 13
Posts: 3

      quote  
Posted: 17 Jan 2013, 09:21
Hi, thanks for replys. I think that the app isn't synchronising properly because I'm using it from rep of Ireland! This is a common problem with a lot of apps and Internet sites. Might try contacting the technical people at fat secret anyway.
Thanks for the help, l
laura1976b

Joined: Jan 13
Posts: 3

      quote  
Posted: 17 Jan 2013, 13:42
For anyone who is experiencing the same problems with the app as I did I have discovered a way around it. Go into settings and change your region. I was right it didn't sync when I had rep of Ireland in as my region but when I changed it to the u.k I was suddenly asked for all my account information. Now my app is up and running and synchronising with the website.



Forum Search
Advanced forum search



Latest Posts

Creating A "Group" Food
If you've already entered a meal you can also "copy current meal" from the bar on the right. You don't actually have to copy and paste it right away. It saves it for you.
by Psylocke26 on 06 Dec 16 07:14 PM
Track Active Calories Burned from Apple Healthkit
I am trying to find a good calorie counter that will work with data from my Apple watch. Specifically, I am trying to have the calories burned from my watch automatically sync with FatSecret so that I ...
by scottdefusco on 06 Dec 16 06:46 AM
Fitbit <-> FatSecret, No one will lose!
I can only be who I am. I always tell people "be who you are". And to that, my way is less about so much of the cuddly wuddly stuff we see here on FS-wrought with all manner of enabling - ke ...
by Oliverismoi on 03 Dec 16 01:36 PM
help
how long until Google fit and fat secrets can successfully sync?
by joshuacreme on 01 Dec 16 11:54 AM
Email Address for Fatsecret
How do I change my email address used when I set up Fatsecret? I plan to drop my current email server & use gmail & will lose the the emails Fatsecret sends reminding me of how many pounds I have ...
by Fewevan on 26 Nov 16 08:49 AM