LOST all my diet calendar and info!!!

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street

Joined: Nov 09
Posts: 8

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Posted: 21 Apr 2012, 09:10
I have fatsectret on my phone and use it on my computer. I have put entries in for every day since Jan 3. I installed the android app on my new tablet and it asked me if I wanted to keep my existing data and bring it to my phone which I did. Now even on the web site, everything is gone! I have nothing to show. NO saved meals, no exercise, nothing. I will not be using this anymore if I can't recover it. This should all be stored online and not on a phone or device! What do I do?
BellaIntelec...

Joined: Oct 10
Posts: 91

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Posted: 21 Apr 2012, 11:59
I would contact support
Sherilyn2

Joined: Apr 11
Posts: 55

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Posted: 21 Apr 2012, 13:20
Support will do nothing for you, my profile is an example of this. I had the same exact problem long time ago and they are aware that this happens.
kingkeld

Joined: Sep 09
Posts: 1,995

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Posted: 22 Apr 2012, 06:00
I'm not sure what it is that you guys do wrong.

I've formatted my android devices SO MANY times, re-installed Fatsecret, resynced (done this on 5 different phones and tablets) and never ever had a problem.

Sorry for your loss though. I know it's frustrating to lose all you data.

From what I remember, you get several options to pick from. Like, "keep data from mobile device", "keep data from website" and maybe one more or so. I don't remember exactly how it goes. I'm thinking that you probably - and most likely by mistake - chose the wrong option, and thus deleted the website info.

In regards to "support will do nothing for you" - They have ALWAYS been super nice and helpful when I have sent them messages. They have ALWAYS helped with anything and everything they can. However, if YOU just deleted all your info, they probably won't be able to recover it for you. That's how many data systems work.

Also, remember that you are using a free website. You pay for nothing here, get awesome tools that literally save lives. It's saved mine, that's for sure.

Visit my website: www.tabdig.info

"Losing weight is never about eating as little as possible"
- Kingkeld.
"You wouldn't worry so much about what others think of you if you realized how seldom they do.
― Eleanor Roosevelt
"Do. Or do not. There is no trying."
- Master Yoda.

I went from morbidly obese to being the owner of TABDIG - a weight loss coaching service that helps people worldwide losing weight. It's been an amazing journey. From October 4th 2010 to April 3rd 2012 I lost half my body weight - 80 kilos/170 lbs. Since then, I have had two cosmetic surgeries to remove excess skin. I have now quadrupled my strength, gained several kilos in muscle mass, and today I focus on building muscle, optimizing my diet, living healthy and helping people to reach the very same goals. I am stronger, healthier, thinner, happier! If you feel that you need help losing weight, don't hesitate to send me an inbox message.
Sherilyn2

Joined: Apr 11
Posts: 55

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Posted: 22 Apr 2012, 06:24
I never said that support wasn't friendly... all I said was that they won't do anything for you. They won't, period. They told me sorry about your problem but create a new profile, so that's what I did.

As for what people are doing wrong, well I think it is an application glitch. Being in IT and considering that supporting issues like this is part of what I do for a living, I was extremely careful when making changes. My problem was actually with the facebook app and it was what caused the data loss. I also only had a partial data loss (my weight history). When I originated my account it was on the android so it was never an issue but many others have reported this happening to them after choosing to keep the existing data from the website. If you look at my profile and the old one (sherilyn70) you'll see what I'm talking about.
kingkeld

Joined: Sep 09
Posts: 1,995

      quote  
Posted: 22 Apr 2012, 10:09
Sherilyn2 - I re-read what you wrote. Sorry, my bad about them not being friendly. Smile

Visit my website: www.tabdig.info

"Losing weight is never about eating as little as possible"
- Kingkeld.
"You wouldn't worry so much about what others think of you if you realized how seldom they do.
― Eleanor Roosevelt
"Do. Or do not. There is no trying."
- Master Yoda.

I went from morbidly obese to being the owner of TABDIG - a weight loss coaching service that helps people worldwide losing weight. It's been an amazing journey. From October 4th 2010 to April 3rd 2012 I lost half my body weight - 80 kilos/170 lbs. Since then, I have had two cosmetic surgeries to remove excess skin. I have now quadrupled my strength, gained several kilos in muscle mass, and today I focus on building muscle, optimizing my diet, living healthy and helping people to reach the very same goals. I am stronger, healthier, thinner, happier! If you feel that you need help losing weight, don't hesitate to send me an inbox message.
sararay

Joined: Sep 07
Posts: 1,688

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Posted: 24 Apr 2012, 16:33
I had my profile up on the website way before they had the app and when I got the app I just sync the data onto my phone. I didn't have any problems when I had to factory reset my phone and reinstall the app, it just synced again. Maybe it doesn't happen if you create your account online and just access it from your phone. Did both of you who lost your data create your account through the app?

Love the food that loves you back.

Take it one day at a time!
-----------------------------------------
Sherilyn2

Joined: Apr 11
Posts: 55

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Posted: 24 Apr 2012, 18:57
Yes, mine was created on the app first... I had never heard of this site prior to that. Then I used the website for a long time. It was the facebook install that screwed mine up.
FrostyLady

Joined: Dec 09
Posts: 366

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Posted: 24 Apr 2012, 19:29
click on anbody's name here in this thread and we can see their info except street(get a message an unexpected error occured!!
Sherilyn2

Joined: Apr 11
Posts: 55

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Posted: 25 Apr 2012, 05:06
FrostyLady wrote:
click on anbody's name here in this thread and we can see their info except street(get a message an unexpected error occured!!


I'm not sure what your point was... this is a second profile for me and I only had partial data loss. That also happened over a year ago.
street

Joined: Nov 09
Posts: 8

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Posted: 01 May 2012, 22:50
Yeah, I contacted support several times and they say they are looking into it. Been since the 21st with no updates or communication but I have emailed them several times. So here is what is interesting. I can go into my weight history and see everything from Jan 3rd when I started my diet. The chart looks great. So when I click weigh in now, it says, I must select a diet. Keep in mind in my diet calendar it shows I am in phase 2 south beach. So back on my phone I have been using religiously since Jan 3rd- I still have all my data (at least recent data) of my daily food logs. When I choose sync on my phone and USE data from phone discard FS historical data, and put in user and password, it says Username or password mismatch and I am 100% sure it is the same user password I log into this site with. I have tried it dozens of times and am not fat fingering. So what doesn't work on my phone is the weigh in now or exercise. They used to work before syncing my tablet which broke everything. If I say enter weight it is the screen where you put in current weight but when I hit submit it goes to the screen where the weight chart was and I get an endless spinning circle. I don't see the chart or any historical weights I see on the site. If I try to enter exercise on phone, it shows my saved exercises and I click save these activities, it goes all black and puts a "enter weight" button in the middle. I click that and it is a loop back to where I was in the weight chart with the endless rotating circle.
Very frustrating because I was doing so well and since I was using it daily I have a TON of saved meals and saved exercise on my phone. Since it no longer will sync, I am not able to use the web site anymore or record my weight or exercise. I don't know where to go from here but wait for more advice or something from support. I'm not holding my breath. Should I try to create a new account when choosing sync and then use phone data? Interesting you said if you click on me it shows error. Most the things I click on in the site go to an error page for me as well. Thanks everyone.
street

Joined: Nov 09
Posts: 8

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Posted: 01 May 2012, 23:00
If I try any of the links on this site other than my weight history (which seems to work fine) I get that unexpected error. I keep putting the comments in to tell them. So since I have phone data, if I choose register instead of log in (since it won't let me), and I create a new account, do you think it will allow me to sync all my historical data from phone? If so, I can live with a new account name, I just don't want to risk it killing my data so I am nervous to try it.
street

Joined: Nov 09
Posts: 8

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Posted: 01 May 2012, 23:07
Oh and in case someone wonders, I did immediately uninstall the app on the tablet which caused the problems. It was Android IceCreamSandwich as well, and not sure if there was an incompatibility with that. I know on the new device I chose to use the FS historical data and NOT phone data (since I had no data on phone). On my android phone that works (well mostly as I explain above), I am trying to say use phone data which you would think would restore everything on the site to the way it was. Obviously I have some serious Db corruption. It would be great if they could just restore my profile from a few weeks ago but I'm sure they won't have that capacity.
Paintnut

Joined: Apr 11
Posts: 1

      quote  
Posted: 08 Jan 2014, 17:31
I can't seem to sync with my tablet and phone the only thing that did sync is my weight help



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