Sync BB info to Website

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Joined: Jan 10
Posts: 20

Posted: 19 Jan 2010, 17:02

I have been trying for weeks to figure out how to sync the info on my BB to the website.

The problem I am running into is that when I select the sync option and log in I continously receive a message stating that there is a username/password mismatch.

I believe I have been able to narrow the problem down in that it is a password mismatch however, I do not know how to retrieve or change my password on my blackberry and I know my password/username on the website.

Customer service has not been able to help nor has Verizon.

Can anyone help me please Smile

Joined: Dec 09
Posts: 324

Posted: 21 Jan 2010, 18:51
This is what I would suggest...Delete the app from you blackberry....then reload it...then enter the information you use to get onto the website...onto your bb...then see if it will may be unfortuante that you lose your history....but take a few moments to write down the major things so you can keep dates and weight can always reenter those is less important


Joined: Jan 10
Posts: 20

Posted: 22 Jan 2010, 13:33
Thank you so much for the advice. I am now up and running on both the phone and website!! Now I just have to do that at the gym Smile

Joined: Oct 09
Posts: 46

Posted: 22 Jan 2010, 16:44
Is it possible to access your groups and challenges from the BB?
Let's connect!

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