Weigh-in Error Message - Anyone else?

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AMBell10910

Joined: Nov 12
Posts: 10

      quote  
Posted: 10 Dec 2012, 11:54
FS is being buggy on my end. My weight-ticker is wrong on my signature. Also, when I weigh-in, I get the dreaded "error message" page. Has been like that for a month now and I've reported it twice. It'll thankfully record my weigh-in, but it won't record my weigh-ins in challenges. It's frustrating! Anyone else have this issue?
kingkeld

Joined: Sep 09
Posts: 1,995

      quote  
Posted: 10 Dec 2012, 12:03
Hi,
I have reported this to the FatSecret gurus. They weren't aware of it, but they are now looking into it. Smile Hopefully there will be a solution. It's my experience that it takes the journals and weigh-ins. I don't do challenges, so I don't know how that works.

Visit my website: www.tabdig.info

"Losing weight is never about eating as little as possible"
- Kingkeld.
"You wouldn't worry so much about what others think of you if you realized how seldom they do.
― Eleanor Roosevelt
"Do. Or do not. There is no trying."
- Master Yoda.

I went from morbidly obese to being the owner of TABDIG - a weight loss coaching service that helps people worldwide losing weight. It's been an amazing journey. From October 4th 2010 to April 3rd 2012 I lost half my body weight - 80 kilos/170 lbs. Since then, I have had two cosmetic surgeries to remove excess skin. I have now quadrupled my strength, gained several kilos in muscle mass, and today I focus on building muscle, optimizing my diet, living healthy and helping people to reach the very same goals. I am stronger, healthier, thinner, happier! If you feel that you need help losing weight, don't hesitate to send me an inbox message.
bizzybee38

Joined: Apr 10
Posts: 285

      quote  
Posted: 10 Dec 2012, 13:42
Me too and it is HIGHLY annoying!!
Pilsburry

Joined: Nov 12
Posts: 24

      quote  
Posted: 10 Dec 2012, 14:06
Yup ! All the same symptoms that I'm getting. My ticker is way behind.
=(
Start diet Aug 15/12 264 lbs.
Started FS Nov 3/12 at 213 lbs.
Dec 16/12 190 lbs.
ArchStanton

Joined: Aug 12
Posts: 42

      quote  
Posted: 10 Dec 2012, 16:51
I have been having this issue, too. I've been getting this message every week since the beginning of November and my ticker hasn't been updating since then, either.
kingkeld

Joined: Sep 09
Posts: 1,995

      quote  
Posted: 10 Dec 2012, 22:20
Pilsburry - I just noticed that too - my ticker is behind also. Weird.

Visit my website: www.tabdig.info

"Losing weight is never about eating as little as possible"
- Kingkeld.
"You wouldn't worry so much about what others think of you if you realized how seldom they do.
― Eleanor Roosevelt
"Do. Or do not. There is no trying."
- Master Yoda.

I went from morbidly obese to being the owner of TABDIG - a weight loss coaching service that helps people worldwide losing weight. It's been an amazing journey. From October 4th 2010 to April 3rd 2012 I lost half my body weight - 80 kilos/170 lbs. Since then, I have had two cosmetic surgeries to remove excess skin. I have now quadrupled my strength, gained several kilos in muscle mass, and today I focus on building muscle, optimizing my diet, living healthy and helping people to reach the very same goals. I am stronger, healthier, thinner, happier! If you feel that you need help losing weight, don't hesitate to send me an inbox message.
kingkeld

Joined: Sep 09
Posts: 1,995

      quote  
Posted: 10 Dec 2012, 22:21
I'm sending a link to this page to the gurus, so they can follow our experiences. Maybe if someone can post a little about what computer/phone/tablet they use, what operating systems, what browser, etc. - and what kind of errors they see. I imagine it'd be a helpful tool for them to find the error.

Keld.

Visit my website: www.tabdig.info

"Losing weight is never about eating as little as possible"
- Kingkeld.
"You wouldn't worry so much about what others think of you if you realized how seldom they do.
― Eleanor Roosevelt
"Do. Or do not. There is no trying."
- Master Yoda.

I went from morbidly obese to being the owner of TABDIG - a weight loss coaching service that helps people worldwide losing weight. It's been an amazing journey. From October 4th 2010 to April 3rd 2012 I lost half my body weight - 80 kilos/170 lbs. Since then, I have had two cosmetic surgeries to remove excess skin. I have now quadrupled my strength, gained several kilos in muscle mass, and today I focus on building muscle, optimizing my diet, living healthy and helping people to reach the very same goals. I am stronger, healthier, thinner, happier! If you feel that you need help losing weight, don't hesitate to send me an inbox message.
paperiniko

Joined: Jul 11
Posts: 343

      quote  
Posted: 11 Dec 2012, 00:27
there is a bug if you update via the mobile app, I noticed that when you update via the website (the .com one) then the update is ok. There are some problems also with the .co.uk website that sometimes does not update the ticker and gives error messages
Axevus Star

Joined: Dec 12
Posts: 5

      quote  
Posted: 11 Dec 2012, 07:38
This may be helpful, I hope. Each time I enter an update with the app I immediately follow by going into the menu and click the "Sync" button. Then I go straight to the .com website and click on the "Refresh" button at the top of the page after which I see my app update. I am new to F/S, but so far this has indeed worked every time. Good luck on your successes.
AMBell10910

Joined: Nov 12
Posts: 10

      quote  
Posted: 11 Dec 2012, 13:55
Well I don't have a fancy phone to update via mobile. I ALWAYS use my Laptop, so ... I don't think the phone app is the issue here.
riocaz

Joined: Jun 12
Posts: 657

      quote  
Posted: 11 Dec 2012, 13:58
Just look at the tech forum there are numerous reports of the same problem. If it's not working for you try one of the other mirror sites until you find one that works.

http://fatsecret.co.uk/Default.aspx?pa=sites

The Tech guys may claim they were unaware but those of us that have been affected have reported this over and over for months and yet nothing has changed.

42" jeans(25/01/2013) 40"(28/02/2013) 38"(20/03/2013) 36"(25/05/2013)
Down from 60" waist jeans since June 21st 2012.

Still keeping to my 26" jeans, but they are too tight for comfort. too many tasty things in the US, and over Xmas.

Onwards and Downwards! Smile
http://www.menu52.com/
riocaz

Joined: Jun 12
Posts: 657

      quote  
Posted: 02 Apr 2013, 05:28
And now I can't even weigh-in via a mirror site. Sad

42" jeans(25/01/2013) 40"(28/02/2013) 38"(20/03/2013) 36"(25/05/2013)
Down from 60" waist jeans since June 21st 2012.

Still keeping to my 26" jeans, but they are too tight for comfort. too many tasty things in the US, and over Xmas.

Onwards and Downwards! Smile
http://www.menu52.com/
Cmellowdee

Joined: Mar 13
Posts: 5

      quote  
Posted: 03 Apr 2013, 11:38
I received an error message every time I tried to weigh in. Finally tried to use Firefox browser instead of IE and problem solved.
riocaz

Joined: Jun 12
Posts: 657

      quote  
Posted: 03 Apr 2013, 12:01
Interesting. I use Firefox almost exclusively.

42" jeans(25/01/2013) 40"(28/02/2013) 38"(20/03/2013) 36"(25/05/2013)
Down from 60" waist jeans since June 21st 2012.

Still keeping to my 26" jeans, but they are too tight for comfort. too many tasty things in the US, and over Xmas.

Onwards and Downwards! Smile
http://www.menu52.com/
BransGram08

Joined: Jan 11
Posts: 16

      quote  
Posted: 03 Apr 2013, 14:00
I use my laptop to record my weight. I get the error message every time I do so. But I go back to the home page and then check my weight history and it has recorded the new weight. It has been doing this for a few months now. The error message asks for details as to what you were doing when you received the message. I have filled this in a few times too. I use Chrome for my browser.
helerl

Joined: Jan 11
Posts: 2

      quote  
Posted: 16 Apr 2013, 06:36
I am using chrome and it works fine, even though it goes the wrong direction every day or so. I knew I would be up today.
Burtybloater

Joined: Jan 13
Posts: 12

      quote  
Posted: 02 May 2013, 13:37
I have this problem with the weigh-in error from my PC (using Firefox) and I found it impossible to update my weight for a challenge. However, there was no problem from my better half's android mobile using Chrome.

To add insult to injury, I am now getting the error message when I try and edit and create recipes on my PC which has not been a problem until today. Frustrating to say the least.
“Optimism nauseates me. It is perverse. Since man's fall, his proper position in the universe has been one of misery.”
Asarver

Joined: Dec 11
Posts: 62

      quote  
Posted: 06 May 2013, 21:53
I've used Chrome and FIrefox and still have this problem. It seemed to be fixed for a few weeks (so I started joining challenges again) and now the problem is back! None of the mirror sites have ever worked for me. I either get the same error, or the mirror sites don't seem to have challenges, so they don't update the weight in groups and challenges. :/ I reported the error yet again.
aggie95

Joined: May 12
Posts: 38

      quote  
Posted: 03 Jun 2013, 11:58
I have this problem too when I record form my PC. It records my weight and journal though but the weight on my signature is wrong. Hopefully this will be fixed soon?!
Asarver

Joined: Dec 11
Posts: 62

      quote  
Posted: 03 Jun 2013, 16:51
I've had the problem for almost a year, so I doubt it's going to be fixed soon. ):



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